1. Your contract is with Hire-n-Go
Motorhome Hire, 10 Spruce Crescent, Auckley, DONCASTER, DN9 3LP
By taking the hire vehicle you are
accepting these Terms and Conditions. Please read them.
If there is anything you do not understand or do not agree with,
please raise it.
2. Booking Confirmation and Payment
An initial payment of £250 is required to
confirm the booking; this is non-refundable and enters you into a
binding contract for the hire. The balance of your hire money
is payable four weeks prior to the start date of your hire, or at
the time of booking if you book less than four weeks from the start
date of your hire. There are no charges for credit or debit cards.
Any documentation you are requested to provide by Hire-n-Go must be
received four weeks prior to the start date of your hire or within
seven days of booking if less than four weeks from the start date of
your hire. Failure to provide full payment and documents as above
will result in the booking being cancelled and the loss of your £250
initial payment. Please note that we do not store your
personal financial information.
3. Cancellations
All cancellations must be notified in writing to Hire-n-Go
immediately, e-mail is acceptable. This will improve the
chances of rehiring the motorhome. If notification of your
cancellation is received more than six weeks before the start date
of your hire you will be refunded in full less the initial payment
of £250. If notification of your cancellation is received less than
six weeks before the start date of your hire all monies paid and due
are not refundable and you will be held liable for any sums not yet
paid. However, we will do all that we can to rehire the
motorhome and if able to do so; you will be refunded up to a maximum
of your total hire less your initial deposit of £250.
4. Collection and Delivery
Unless otherwise agreed with Hire-n-Go, the motorhome will be
available on the day of collection from the agreed location at 2.00
pm and must be delivered back to the agreed location by 11.00 am on
the last day of hire. (All timings are
open to negotiation).
5. Availability
Occasionally motorhomes are not available as agreed. This is
almost always due to events beyond Hire-n-Go's control (see below).
If your booking has to be cancelled (which Hire-n-Go has the right
to do) we will try to offer you the choice of an alternative
motorhome or, if no suitable replacement is available, provide a
full refund of all monies you have paid for your booking.
6. Events beyond Hire-n-Go's control
Unfortunately, events beyond our control occasionally affect
bookings. When reference is made to such events in these Terms and
Conditions of hire, this means any event(s) or circumstance(s) which
Hire-n-Go could not, even with all due care, foresee or avoid.
Hire-n-Go cannot accept responsibility or
pay any compensation, costs or expenses where the performance of
your contract with Hire-n-Go is prevented or affected or you
otherwise suffer any loss or damage as a result of events beyond
Hire-n-Go's control. This includes any delays to and/or
restrictions to your hire to which you may be subject.
However, if your booking has to be cancelled as a result will try to
offer you the choice of an alternative motorhome or, if no suitable
replacement is available, provide a full refund of all monies you
have paid for your booking.
7. Suitable Persons
Hire-n-Go has the right to refuse to hand over a motorhome to any
person who, in the reasonable opinion of the operative is not
suitable to take charge. In such cases, all hire charges paid will
be refunded in full. However, Hire-n-Go has no further
liability.
8. Pets
Strictly no pets. If evidence of pets are found at handover
then a minimal valet charge of £450 will be raised against the
pre-authorised excess. A quote will then be obtained from a
professional valet company, this can exceed £1000 and liability for
the cost will be passed to the hirer in breach of the condition.
9. Smoking
Strictly no smoking. If evidence of smoking is found at
handover then a minimal valet charge of £450 will be raised against
the pre-authorised excess. A quote will then be obtained from
a professional valet company, this can exceed £1000 and liability
for the cost will be passed to the hirer in breach of the condition.
10. Bed Linen and Towels
Bed linen, pillows and towels are not provided with the motorhome as
standard. If you specifically require these items or are
travelling from aboard please enquire about availability.
11. Your Responsibilities
a. You must look after the vehicle and the keys to the
vehicle. The keys are approximately £160.00 to replace. You
must always lock the vehicle’s doors, windows and roof lights when
you leave the vehicle unattended. You must use any additional
security supplied with the vehicle. You must always protect
the vehicle against severe weather which can cause damage. You
must make sure that you only use non-commercial diesel. You
are responsible for any damage to the vehicle caused by hitting
objects, such as bridges, bollards, walls, drain pipes or low
branches.
b. You must not sell, rent or dispose of the vehicle or any of
its parts. You must not give anyone any legal rights over the
vehicle.
c. You must not let anyone work on the vehicle without
Hire-n-Go's permission.
d. You must let Hire-n-Go know as soon as you become aware of a
fault in the vehicle.
e. You must bring the vehicle back to the place agreed, at the
time agreed and remain responsible for the vehicle until this time.
The vehicle will be checked for serviceability and to see that it is
in good undamaged condition.
f. You will have to pay for repairs / servicing if:
• The vehicle needs more than our standard valet, usually a £65.00
charge taken from the pre-authorisation.
• You have damaged the vehicle, inside or out, at cost up to the
pre-authorisation limit.
g. Before you bring back the vehicle you must clean the inside
of the vehicle and it’s appliances to a reasonable standard and
check that you have not left any personal belongings inside the
vehicle.
h. You may clean the exterior of the
vehicle with a free flow of water only. This is not necessary
on completion of the hire as it will be washed with specialist
cleaning fluids. Under no circumstances are you to allow
anyone to either pressure or mechanically wash the vehicle.
12. Conditions of use
The vehicle must only be driven by you and any other driver named on
the Motor Rental Agreement. Anyone driving the vehicle must have a
full valid driving licence.
You or any other authorised driver must not:
• Use the vehicle for hire or reward.
• Use the vehicle for any illegal purpose.
• Use the vehicle for racing, pacemaking, testing the vehicle’s
reliability and speed or teaching someone to drive.
• Use the vehicle while under the influence of alcohol or drugs.
• Drive the vehicle outside England, Scotland and Wales, unless we
have given you written permission.
• Overload the vehicle.
13. Charges
Charges are based on the price list at the time of booking. You will
be charged for:
a. The rental and any other charges we work out according to
this agreement, eg. Additonal drivers.
b. A charge for any loss or damage to the motorhome including
that caused by neglect, misuse, accident or not your fault, subject
to the cover provided by the hire insurance (Highway Insurance).
c. Any charge for loss or damage resulting from you not
keeping to Condition 11.
d. You must empty the toilet cassette at the end of the hire
period. There is a £35.00 charge for un-emptied cassettes except for
returns to Doncaster Airport.
e. A refuelling service charge if you have used, and not
replaced, more fuel than was supplied originally. The charge is
based on the cost of the fuel plus £28.00.
f. Propane gas is provided, but should you need to replace an
empty bottle during the course of your hire, this is your
responsibility and only Calor branded “like for like” bottles should
be used.
g. All fines and costs (including court costs) for parking,
traffic or other offences, congestion charges, (including any costs
which arise if the vehicle is clamped). You must pay the appropriate
authority any fines and costs if and when the authority demands this
payment. If you do not, you will be responsible to pay any
costs and reasonable administration charges which arise when
Hire-n-Go’s solicitor deals with these matters.
h. Any charges arising from HM Revenue and Customs or
Immigration Authorities seizing the vehicle, together with a
loss-of-income charge while Hire-n-Go cannot rent out the vehicle.
i. Any published or agreed rates for delivering and collecting
the vehicle.
j. Interest which will be added every day to any amount you do
not pay on time, at the rate of 4% a year above the base lending
rate of Barclays Bank from time to time.
k. Value added tax and all other taxes on any of the charges
listed above, as appropriate. You are responsible for all charges,
even if you have asked someone else to be responsible for them.
l. A pre-authorised deposit of either £1,000 or £500
(dependent on vehicle type) is payable against any loss, damage to
the vehicle (externally or internally), costs or insurance claims as
described in these Terms and Conditions. You agree that the
deposit is pre-authorised in full as a condition of hire but you
will not have to actually lodge payment with Hire-n-Go prior to
commencement of the hire. The cheque, cash or appropriate
amount will only be taken on return of the hire vehicle and in the
event of any loss, damage to the motorhome (externally or
internally), costs or insurance claims as described in these Terms
and Conditions. The amount for the settlement will be taken by
Hire-n-Go as the Lessor. The balance of the deposit (if any) will be
refunded to you.
14. The Hire Insurance
The motorhome is insured for the period of the hire and a copy of
the insurance certificate and policy is available from the owner on
request. By signing these Terms and Conditions you are accepting the
conditions of the hire insurance policy.
15. What to do if you break down
No responsibility can be accepted by Hire-n-Go for any loss or
damage or expense which occurs as a result of any defect or
breakdown unless it is due to a proven reason of Hire-n-Go to
adequately maintain the motorhome in a fit state and condition.
If you do breakdown you should:
If you do breakdown you should:
For Chausson Flash Ford Transit based vehicles call Ford
Assist (The AA). If in UK the number is 0800 111234 and press
2, give the vehicle registration. If in Europe call the number
in the vehicle pack and give the vehicle registration.
Inform Hire-n-Go. Details are in the vehicle pack.
16. What to do if you have an accident
No responsibility can be accepted by Hire-n-Go Motorhome Hire for
any loss or damage or expense which occurs as a result of any
accident.
If you have an accident you must not admit responsibility. You
should get the names and addresses of everyone involved, including
witnesses. You should also:
• Make the vehicle secure.
• Tell the Police straight away if anyone is injured or there is a
disagreement over who is responsible.
• Contact Hire-n-Go Motorhome Hire immediately.
You must produce an accident report sending a copy to Hire-n-Go
Motorhome Hire.
17. Windscreens and Tyres
You are responsible for any damage to windscreens and windows,
punctures or other damage to tyres during the period of the hire.
Where possible it should be repaired or replaced as appropriate and
paid for by you at the time. Items are to be replaced like for
like. You should contact Hire-n-Go to seek instructions before
carrying out any repair. Failing this, an amount will be
deducted from your pre-authorisation for the cost of the repairs.
You should not drive the vehicle with un-roadworthy windows or
tyres.
18. Your information
If you break the agreement we can give the information you have
provided to credit reference agencies, the Driver and Vehicle
Licensing Authority (DVLA), debt collectors and any other relevant
organisation. We can also give this information to the British
Vehicle Rental and Leasing Association (BVRLA), who can pass it on
to any of its members for any purpose stated in the Data Protection
Act 1998.
19. Ending the Agreement
a. If you are a consumer we will end any hire agreement that
we have with you if we find out that your belongings have been taken
away from you to pay off your debts, or if a receiving order has
been made against you. We will also end any hire agreement if you do
not meet any of the Terms and Conditions.
b. If you are a company, we will end any hire agreement that
we have with you if:
• You go into liquidation;
• You call a meeting of creditors;
• We find out that your goods have been taken away from you until
you pay off your debts;
• You do not meet any of the Hire-n-Go’s Terms and Conditions.
c. If we end an hire agreement it will not affect our right to
receive any money we are owed under the conditions of the agreement.
We can also claim extra costs from you if you do not meet any of the
terms and Conditions of a hire agreement. We can repossess the
vehicle and charge you if we do this.
20. Governing Law
This agreement is governed by the laws of the country in which it is
signed. Any dispute may be settled in the courts of that country.
Our vehicles:
2008 - Chausson Flash 03
3,500 kg & 6.5 m long
Dining area set for four
Kingsize bed & TV / DVD
Modern kitchen
Bathroom
Rear bunk beds
2008 - Chausson Flash 03
3,500 kg & 6.5 m long
Dining area set for four
Kingsize bed & TV / DVD
Modern kitchen
Bathroom
Rear bunk beds
2008 - Chausson Flash 03
3,500 kg & 6.5 m long
Dining area set for four
Kingsize bed & TV / DVD
Modern kitchen
Bathroom
Rear bunk beds
2008 - Chausson Flash 03
3,500 kg & 6.5 m long
Dining area set for four
Kingsize bed & TV / DVD
Modern kitchen